When you shop at Army Universe, we want you to be completely satisfied. If
you find that you must return, exchange or have any problem with an item, we try
to make this process as easy as possible!
We have a 30 day money back guaranteed policy. If for any reason you are not
satisfied with your product you may return it. If you would like to make an
exchange you may do so for any product that we carry in
stock.
Please contact our returns department to obtain a Return Merchandise
Authorization Number (RMA).
In order to serve you best, these guidelines must be followed. We will not
deviate from any of our policies.
Returns
Here are return instructions. They apply unless otherwise stated. Due to the
long shipping times and cost of international shipping, orders outside the USA &
Canada are not returnable.
All products purchased from Army Universe may be returned during our time
policy time frame for a refund, less the shipping charges.
You must
e-mail us for a RMA before sending anything back. A return authorization is
required for all returns.
All items must be new, unused, and contain all original packaging and
accessories.
RMA must be visible on the outside of the return and package must
include a packing slip.
Returning a product that is not in resalable condition and/or without a
Return Merchandise Authorization risks forfeiture of product.
Some items cannot be returned and we reserve the right to deny any
return for any reason.
A refund will be issued only to the original method of payment.
Refunds may take up to 10 business days to show up on your account.
Shipping costs are never refunded, even for expedited orders.
Buyer is responsible return shipping on all returns. Restocking fee may
apply on some returns.
We are not responsible for lost packages that are returned. Please ship
the return with a tracking number.
You have up to 14 days to request return RMA.
If you took advantage of the free shipping promotion that we offer and
you return your order, the original full shipping costs will be deducted
before your refund is issued.
If you would like to return an item, please contact us. We will respond with an
RMA number and instructions on how to proceed with your return. If you are not
satisfied with your order, please contact us before leaving feedback.
Exchanges
If you need to exchange your order, these are instructions:
1. Place a new order for your desired item & pay for it.
2. E-mail us with the new order number and that you want to exchange your order.
3. We will send you a RMA with instructions on how to send the order back.
4. Once we receive it back a refund will be applied to the returned order.
- Exchanges are not charged a restocking fee.
- Exchanged items must be in the same condition it was received in. Damaged,
worn or used products will not be accepted back. We do not pay for return
shipping on exchanges.
- You have 14 days from the day the order is placed to get an exchange RMA.
If you rather not purchase a new item, then you will be sending the order back
for a return. Please follow the instructions above.
We do not handle exchanges via the mail, which means if you send back an item we
will not send you the new item you want. You will need to place a new order for
the item you want.
Refused Packages
In the event that Army Universe ships out a package and it is refused by the
customer, the customer will be charged a full restocking fee of 20% plus
shipping costs (both to the customer and back to the shipper). Refunds will be
done as soon as possible but may take up to 15 business days.
What should I do if I received a damaged or defective product?
If you received a damaged product from Army Universe please call us as soon
as possible. We will not accept any damaged goods claims after 3 business days.
If an item was damaged in the shipping process, a claim will be filed and a new
product will be sent out once the damaged product is received back.
All products are inspected thoroughly before being sent out, but mistakes can
occur and we will do whatever is necessary to rectify it.
If you decide not to keep a defective product after we offer to replace, a
restocking fee will apply to the return. We do this to insure the integrity of
our company and our customers.
What should I do if I received the wrong product?
If you receive the wrong product from your order please let us know right away
and we will do whatever is necessary to fix the situation as soon as possible.
Shipping and handling costs of any wrong items sent will be compensated once the
situation has been reviewed by one of our returns mangers. You may send back the
products only via the methods that we choose and accept. This is the only way a
customer can be compensated for the return shipping costs.
How long do I have to cancel an order?
Orders placed online may be canceled up to 2 hours after being placed. All
orders after 2 hours cannot be canceled even if it has not been shipped. Please
e-mail us and we will do our best.
How do I make a change on my order?
We will be able to make changes on orders if the order has not been processed.
Usually orders get processed within 2 hours so after that we will not be able to
make changes on your order. Please e-mail us and we will do our best.
International Orders
International customers are responsible for any customs/duty charges that may
apply. We do not edit invoices for customers because our system cannot allow us
to do so. International orders CANNOT be returned. There are no exceptions to
this rule.
